No ticket portal, no call center, no waiting for a scheduling window three weeks out. You get a technician on site who knows your gear because he installed it. Remote support and website work are the two exceptions — both cost less, because there's no drive time in them.
Network deployments
New office, new suite, or a network that grew by accident and now nobody knows what plugs into what.
Structured cabling and business Wi-Fi
LAN and WAN design, switch configuration
VLAN segmentation for voice, guest and staff traffic
Rack, patch panel and labeling cleanup
Written documentation of what was installed and why
Servers & backup
Most small businesses have backups. Far fewer have backups anyone has ever tested.
Server setup, configuration and health checks
On-site backup, with an off-site copy configured
Restore testing, so you know it actually works
Disaster recovery plan written down in plain English
Patching and firmware kept current on visits
Firewall & network security
Business-grade firewalls, installed and configured on site — not a consumer router from a big-box store.
Fortinet, SonicWall or Ubiquiti, sized to your office
Rules, port and access configuration
VPN setup for remote or traveling staff
Guest network kept separate from company traffic
Firmware and license renewals handled on visits
Workstations & sysadmin
New hires, dead machines, and the person who has been locked out of their account since Tuesday.
New PC and Mac setup, imaging and domain join
Hardware repair and diagnostics at your desk
User accounts, passwords and permission levels
Operating system and software updates
Asset inventory: what you own, how old it is, when it dies
Everyday IT maintenance
The stuff that eats an afternoon of somebody's week who wasn't hired to do IT.
Printer, scanner and peripheral setup
Software installs and driver problems
Preventive tune-ups, dust-outs and cable cleanup
Conference room and display gear that won't connect
A written list of what changed after every visit
Website design & development
A site that loads fast, reads well on a phone, and tells someone what you do and how to reach you. Built by hand, not dragged together in a page builder that charges rent forever.
Design and build, from one page to a full site
Mobile-first — most of your visitors are on a phone
Contact and intake forms that reach your inbox
Domain, hosting and business email set up for you
Google Business Profile and local search basics
Optional care plan: hosting, backups, updates and edits
Most people call about one problem and turn out to have three. That's what the free walkthrough is for — I'll tell you which ones actually matter and which can wait.